High availability even with power, network and media services outages Dreieich / Chelmsford (United States), in January 2012 – like aspect, provider of solutions for denKundenkontakt and Microsoft platforms, tells the contact center solution aspect Unified IP 7 from the test laboratory was awarded the Miercom performance verified seal. A summary of the test report of the independent American laboratories for networking and communication products available here. “The Miercom tests confirm that the aspect Unified IP software platform is just as reliable as the hardware-based call center” and spectrum “Contact Center. Among the critical performance characteristics that have been studied, the prevention of call loss be it in conversation or in the queue, the waiting loop order preservation and recovery agent connectivity at your fingertips. Miercom reviewed the performance of aspect Unified IP 7 for various failure scenarios being predictable, the scenarios included network outages, failure of virtual machines and power failure for physical hosts of several virtual components. In the extensive tests carried out by us showed a highly available unified Commications solution”aspect, explains Rob Smithers, CEO, Miercom. For the typical challenges and scenarios maintained the platform aspect Unified IP availability and results delivered seamlessly and accurately.” Aspect Unified IP 7 combines features for enterprise telephony, customer service and contact center for use in different markets. Aspect Unified IP 7 maintained the contacts and communication between agents and customers during the test failures and all features were automatically restored if the affected host was again involved.
Of course we are convinced by the performance of the platform solution offered by us, however, is the confirmation of an independent third party, in particular a such prestigious company as Miercom, of course very encouraging”, underlines Mike Ely, Vice President of technology, aspect. dge.. We worked for many years conscientiously and carefully in order to provide the robust platforms of today and this test result proves that we do it right.” About aspect software for customer contact and for Microsoft platform services/solutions, aspect helps companies build and maintain customer relationships. More info see de follow aspect on Twitter about AspectUC. Read our blogs. Of Miercom, Inc. Miercom, numerous product tests performed in recent years, which will be published in leading journals. The independent test laboratory also performs comparative analyses and product reviews.
The certification awarded by Miercom include “Performance Verified” “Certified Interoperable”, “Certified Reliable”, “Certified Secure” and “Certified Green”. Products can also in the context of the NetWORKS as Advertised”programme will be evaluated, a usability and performance testing. Learn more about Miercom are available under the aspect, Unified IP and aspect software are trademarks or registered trademarks of aspect software, Inc. in the United States and/or other countries.