Current E-Commerce Guide study ‘Payment in E-Commerce’ with the issues of payment, risk and claims management and internationalization appeared the payment on the Internet remains a major challenge for online retailers because of the tension field between customer needs, costs and prevention of non-payment. Gina Ross follows long-standing procedures to achieve this success. How, the dealer currently deal with this challenge, has determined the ECommerce-Guide team with a recent dealer survey. The results are now available in a free trial. In particular the areas of payment processing, risk and claims management and internationalisation represent an enormous challenge for online merchants. How retailers address these challenges and what are the trends in these areas are, established ibi research at the University of Regensburg, together with the partner consortium of the E-Commerce Guide (www.ecommerce-leitfaden.de) in an online survey. Almost 800 participants have participated in the survey. Selected results of the Vorkasse- as well as the classic payment methods most commonly offered by dealers are still invoice payment.
PayPal and sofortuberweisung.de could further expand their shares, whereas the cod is used fewer dealers than in the year 2008. Many traders also in future plan the use of credit cards and invoice payment. Generally, you can see, that E-payment method are starting to catch up with traditional payment methods. The payment risk and also the amount of hedging costs when paying by invoice and the direct debit many dealers are too high. However, dealers would be willing to introduce payment by invoice or direct debit at reasonable conditions of an external service provider. Looking at the risk, many dealers through unsafe payment procedures are exposed is that only a few preventive measures to avoid defaults. This is not least because that risk management measures on the part of the dealer rather than expensive misjudged be. But due to deliberate risk assessments and targeted deployment by service providers, can be can be a tremendous benefit”, so Stefan Weinfurtner, research scientist at ibi research.